Frequently Asked Questions
Everything you need to know about storing with Monterey Hi-way Self StorageFrequently Asked Questions
Office Hours
Mon–Fri 9:00 AM - 5:30 PM
Sat 9:00 AM - 12:00 PM
Sun Closed
Gate / Access Hours
Every day 6:00 AM - 8:00 PM
No. All of our units are available on a month-to-month basis. There are no long-term commitments required, so you can rent for as long or as short as you need.
Browse available units on our Rates page, select Rent Now or Reserve, and review the available unit, insurance requirements, and charges before submitting. Online rentals include payment and digital lease signing. Gate access details are issued through our office, not automatically online or by email.
We offer Drive-Up and Indoor (Non-Climate) Self Storage, Climate Controlled storage, enclosed Indoor Vehicle Storage, and 2×2 Climate Controlled Wine Lockers. We do not offer outdoor vehicle parking. Our size guide uses the same website-listed inventory as View Rates, including sizes that may be temporarily unavailable. Call (831) 333-1900 for help choosing a unit.
Yes. We offer Climate Controlled storage on the 4th floor, as well as climate-controlled wine lockers. Our 1st-floor Indoor (Non-Climate) units are a separate option and are not climate controlled. Use our size guide to compare sizes, and contact the office to confirm the access route for your items.
We offer enclosed indoor vehicle storage with drive-up access, not outdoor parking. Contact our office to confirm the right fit and entrance clearance for your vehicle, boat, trailer, or RV. Vehicles must remain registered and insured in the lease holder's name.
Our 2×2 Climate Controlled Wine Locker is a specialty wine locker, not a household storage unit. It offers roughly 30" × 30" × 30" of interior space and can hold approximately 10 standard cases with typical 750 ml bottles. Capacity depends on bottle and case dimensions. Only the 2×2 wine locker is currently listed on our website.
Self Storage, Climate Controlled, and Wine Storage offer facility protection plans; you may instead provide proof of your own insurance covering the stored belongings. Review the current plan options and charges during rental. Indoor Vehicle Storage uses your own insurance only, with no paid storage protection plan. Proof of current vehicle registration and insurance may be required before move-in and must be maintained during the rental.
We accept all major credit and debit cards. You can manage your account, view your balance, and make payments anytime through our online account portal. For questions about billing or payment options, call our office at (831) 333-1900.
You can store household furniture, boxes, clothing, appliances, business inventory, seasonal items, and more. Items that are prohibited include hazardous materials, flammable liquids, explosives, perishable food, and living animals. If you have questions about a specific item, please contact us.
Facility access is limited to the posted gate/access hours. Gate access details are issued through our office rather than automatically online or by email. Use a suitable lock for your unit and follow your lease's access and security requirements. For questions about a particular unit or security feature, call (831) 333-1900.
Please call our office at (831) 333-1900 to confirm whether the boxes, locks, or packing supplies you need are currently available before making a trip.
You can view all current unit rates and availability on our Rates page. You can also call us at (831) 333-1900 during office hours and we'll be happy to walk you through your options.
Rentals are month-to-month. Check your lease and Contact our office for the required notice, move-out steps, and final billing terms before leaving. Do not assume an online payment or removing your belongings closes your rental account.
Ready to Get Started?
View our current rates and available units, or call us with any other questions.